Feedback and Participation

Get Involved,  Be Heard and Make a Difference

Family Council

Support from families and friends are an essential part of a patient’s recovery process. Ontario Shores launched a Family Council in 2010 to create opportunities for families to take an active role in advancing care and service delivery for a positive patient and family experience.  More about the Family Council

Family Education Sessions

Ontario Shores welcomes families who are or have been connected with Ontario Shores to attend weekly information sessions on a range of topics. These sessions are offered to help family members and their loved ones in navigating the services offered by Ontario Shores and community partners. More about the education sessions.

Patient Council

Ontario Shores launched Patient Council in 1991, and its members play a valuable role in providing a patient perspective to enhance programs and services within the hospital. More about the Patient Council

Send Feedback

Ontario Shores Centre for Mental Health Sciences (Ontario Shores) welcomes feedback from patients, families, visitors and members of the public. Have a compliment, complaint or suggestion? Please use our Concern, Complaint or Feedback Form.

The Patient Feedback Form is also available in the following languages:
French, Italian, Portuguese, Simplified ChineseTraditional Chinese and Tamil

For more information on the Feedback Process see our pamphlet "Patient Experience: Help Us Improve, Provide Your Input".

Patient Experience Surveys

Patient feedback is very important to help us plan and improve services. Surveys are available online at all times, and surveys are also offered to all patients at or shortly before their discharge. See the Patient Experience Surveys.

Peer Support Section

Peer Support Specialists are available to patients. They provide comfort and support along the patient's recovery journey. Peer Support Specialists bring lived experience to their role and can share their insights and experience in recovery to assist patients in making choices and implementing their own personal plan of recovery. Peer Support can link patients to organizational and community resources to help build the skills necessary to facilitate recovery.

For more information, contact Peer Support at ext. 6398 and/or ext. 6301.  

Patient Advocate (PPAO)

The Psychiatric Patient Advocate Office (PPAO) was established as a provincial program in 1983, at arm's length from the Ontario government, to provide advocacy and rights protection services to patients in the specialized mental health hospitals. The Psychiatric Patient Advocate Office (PPAO)


Weekly Patient Care Unit Meetings

Each patient care unit holds weekly meetings. These meetings include both staff and patients and provide a forum for discussion about recovery programs, and topics affecting overall patient care. Patients can speak to their treatment team for more information about when the meeting takes place on their unit.