Get Involved,  Be Heard and Make a Difference

Send Feedback

Ontario Shores Centre for Mental Health Sciences (Ontario Shores) welcomes feedback from patients, families, visitors and members of the public. Have a compliment, complaint or suggestion? Please use our feedback form.

Family Council

Support from families and friends are an essential part of a patient’s recovery process. Ontario Shores launched a Family Council in 2010 to create opportunities for families to take an active role in advancing care and service delivery for a positive patient and family experience.  More about the Family Council

Patient Council

Ontario Shores launched Patient Council in 1991, and its members play a valuable role in providing a patient perspective to enhance programs and services within the hospital. More about the Patient Council

Patient Advocate (PPAO)

The Psychiatric Patient Advocate Office (PPAO) was established as a provincial program in 1983, at arm's length from the Ontario government, to provide advocacy and rights protection services to patients in the specialized mental health hospitals. The Psychiatric Patient Advocate Office (PPAO)

Patient Satisfaction Surveys

Patient feedback is very important to help us plan and improve services. Every six months, patients have an opportunity to complete a confidential Patient Satisfaction Survey.

Inpatient Satisfaction Survey (Printable PDF) 
Inpatient Satisfaction Survey (Online)

Outpatient Satisfaction Survey (Printable PDF)
Outpatient Satisfaction Survey (Online)

Weekly Patient Care Unit Meetings

Each patient care unit holds weekly meetings. These meetings include both staff and patients and provide a forum for discussion about recovery programs, and topics affecting overall patient care. Patients can speak to their treatment team for more information about when the meeting takes place on their unit.

Family Education Sessions

Ontario Shores welcomes families who are or have been connected with Ontario Shores to attend weekly information sessions on a range of topics. These sessions are offered to help family members and their loved ones in navigating the services offered by Ontario Shores and community partners. More about the education sessions.