The Patient Experience Team is available to all patients, families, and community members who have questions, compliments, concerns/complaints, and suggestions.
What does the Patient Experience Team do?
The Patient Experience Team:
Listens to patient concerns in confidence.
Facilitates inquiries and communicates the issue to management and teams so they can be addressed.
Collects and trends data received from Patient Council, feedback forms, and Patient Experience Surveys.
The Patient Experience Team may be contacted in several ways:
In person: the office is located at 3-1072.
By phone from inside the hospital: contact Elaine Miller, Patient Experience Advisor, at ext. 6703
By phone from outside the hospital: contact Elaine Miller, Patient Experience Advisor, at 905-430-4055 ext. 6703.
Monday to Friday, 8:30am to 4:30pm (excl. Holiday Mondays)
Outside of office hours, please leave a message and we will return your call on the next business day.
Patient Experience Team.
Ontario Shores Centre for Mental Health Sciences
700 Gordon Street, Whitby ON L1N 5S9
By fax: 905-430-4059
For more information on the Feedback Process see our pamphlet "Patient Experience: Help Us Improve, Provide Your Input".