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Make a Referral to Ontario Shores

Central Intake

All referrals to Ontario Shores are received by a triage nurse in our Central Intake department. An interprofessional team of intake and specialized clinicians work collaboratively with medical staff to provide prompt feedback on all referrals that include disposition, supported system navigation and recommended next steps. Patients are referred to the most appropriate service based on individual criteria. Each program or service will have its own criteria for referral source and eligibility.

Toll free: 1.877.767.9642
Fax: 905.430.4000

Make a RefeRral Now  

For Eating Disorder Unit (EDU) referrals:
Please include the following addendum with your referral::

Assertive Community Treatment (ACT) Form:
Please include the following addendum with your referral::

Alternate - Print Version 

Methods for sending a referral

Please complete all relevant sections of the referral form. Depending on the service requested, if you are making a referral for yourself or a loved one you may need a family doctor to fill and return the form.

By fax
Print and complete the referral form (above) and return by fax to 905.430.4000.

In person
Contact a Central Intake Clinician located in Building 1, Level 2 at Ontario Shores, 700 Gordon Street, Whitby, ON.

By telephone
Call 1.877.767.9642, and a Central Intake Clinician will complete the referral with a referring source on the phone.

By digital upload
Complete the referral form (above). On the last screen, after signing you will be prompted to upload to our secure server. 

By mail
Print and complete the referral form (above) and return by mail to:
Central Intake
Ontario Shores Centre for Mental Health Sciences
700 Gordon Street
Whitby, ON L1N 5S9

* To request a referral form be faxed or mailed to you call 1.877.767.9642.

* The last two pages of the referral form contain service descriptions and additional information required to proceed with the referral process based on service requested.

Referral Process

  1. Referral received.
  2. Referral triaged for completeness and appropriate clinician assigned for processing based on service requested.
  3. Screening may involve clarification of information, requests for additional information and, in some cases, a face to face assessment.
  4. Referrals can be accepted for consultation, outpatient service or inpatient care. Models for shared care are currently in development.
  5. Outcomes for a referral will be communicated at the earliest possible juncture.
  6. In the event a referral is determined best served by an alternate care provider, this information and assistance with system navigation will be offered.
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