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Make a Referral to Ontario Shores

Central Intake

All referrals to Ontario Shores are received by a triage nurse in our Central Intake department. An interprofessional team of intake and specialized clinicians work collaboratively with medical staff to provide prompt feedback on all referrals that include disposition, supported system navigation and recommended next steps. Patients are referred to the most appropriate service based on individual criteria. Each program or service will have its own criteria for referral source and eligibility.

Toll free: 1.877.767.9642
Fax: 905.430.4000

Individuals (Self-Referral)

Individuals are able to self-refer to the following services;  Assertive Community Treatment TeamOntario Structured PsychotherapyFirst Responder AssistVocational Rehabilitation Services and Health Care Worker Assist. For all other services please ask a health care provider such as a family doctor, nurse practitioner or emergency room doctor to submit the referral. 

Make a Self-Referral    

Health Care Providers

Ontario Shores is now live on the Ocean eReferral Network (see our Ocean Healthmap listing). We encourage you to consider taking advantage of this Ministry of Health funded initiative which is free for senders. It greatly simplifies and streamlines the referral management process as it provides a more effective means to submit, process and track referrals over the traditionally paper-based Fax referral process. Referrals processed through this mechanism will be consistently clearer and comprehensive and will provide an improved ability to communicate more effectively and efficiently with both the referring providers and patients.

Please note: Ontario Shores also offers a Primary Care Consult Service for family doctors, physician assistants and nurse practitioners looking to consult with an Ontario Shores psychiatrist. This service allows primary care providers to quickly access specialists at Ontario Shores via telephone consult. Learn more

Already integrated with Ocean using your Accuro, TELUS PS Suite, or OSCAR Pro EMR? 
You can now launch auto-populated referrals directly from the patient chart in your EMR.

New to Ocean eReferrals?
Before sending an Ocean eReferral you need an Ocean user account associated with an Ocean site

Follow Step 1 and Step 2 on Ocean's Getting Started page for detailed instructions. (Please ignore the "Note For Ontario Users" on that page). Once you have completed these steps, continue by using the "Make an Ocean eReferral" button below. 

Need Technical Support?
For additional information, demo, or technical assistance to getting set up on Ocean eReferral (including integration with Accuro, TELUS PS Suite, or OSCAR Pro EMR), you can complete this support form or email your Ontario Health East Deployment Team at: @email.


Make an Ocean eReferral  

Referral Addendums

Please include the relevant addendum if referring to one of the following services:

For EDU - Eating Disorders Unit (Inpatient)
For Adolescent Eating Disorder Day Treatment Referrals
For Assertive Community Treatment (ACT) Referrals


Referral Process

  1. Referral received.
  2. Referral triaged for completeness and appropriate clinician assigned for processing based on service requested.
  3. Screening may involve clarification of information, requests for additional information and, in some cases, a face to face assessment.
  4. Outcomes for a referral will be communicated at the earliest possible juncture.
  5. In the event a referral is determined best served by an alternate care provider, this information and assistance with system navigation will be offered.

If you have a disability which requires supportive accommodation please contact Central Intake at 1.877.767.9642 or


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