COVID-19:  Screening, updates and safety protocols: 

Need Immediate Help?

If you require emergency services please visit your closest hospital emergency room or dial 911 on your telephone to reach Emergency Medical Services (EMS).

Central Intake
The Central Intake team is available by calling 877.767.9642 Monday to Friday, 8:30 a.m. to 4:30 p.m. They can answer your questions about navigating the system or guide you through the referral process. After business hours, please leave a message and your call will be returned within one business day. 

In crisis?
Please dial 800.263.2679 or visit the closest hospital emergency room or dial 911 in the case of an emergency.

Prompt Care Clinic
Ontario Shores also has a Prompt Care Clinic that provides care for individuals who require timely access to mental health services, but do not require an emergency department visit. Ontario Shores receives referrals through our Central Intake Department at 877.767.9642.

See your family doctor
Inquire with your family doctor if he/she will see you immediately. Don't have a family doctor? Search for a family doctor on the College of Physicians website.

Ontario Shores has a service that allows Family Physicians or Nurse Practitioners to access a psychiatrist for telephone advice by booking an available appointment online.

Bring this information sheet to your family physician or nurse practitioner to see if it will help with your care.

Community crisis services
See a list of other crisis services available in the community.

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