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Admission and Discharge


Admission processes focus on recovery in areas such as therapeutic alliance, promoting hope, goal setting and building trust with patients, substitute decision-makers (SDM), families and other supports.

Admission Guiding Principles:

  • Patients are the expert on their recovery and they have learned about living with and working through their mental illness.
  • The interprofessional treatment team guides the admitting process by actively engaging patients as partners in care to maximize personal autonomy and self determination while maintaining a safe and supportive environment.
  • In order to provide effective recovery-oriented care, it is important that patients, families, other supports and the community understand and are involved in treatment. Patients, along with their supports, have the opportunity to be full partners in their recovery.
  • Recovery-oriented care highlights patient perception of their needs, goals, values, strengths, resources, outcomes, family and community supports.
  • Clinicians understand that recovery is an individualized process and patients may be at a different point in their recovery than other patients.
  • Treatment teams follow Ontario Shores’ Standards of Care, recognizing that discharge planning begins before and upon admission.


Recovery continues after patients leave Ontario Shores. It is a journey of healing that enables individuals to lead a meaningful life in the community and maintain their mental health.

Discharge Guiding Principles:

  • The community is viewed as the best environment for recovery.
  • With patient, or the substitute decision-maker's (SDM) consent, family members, natural supports and community organizations participate in the discharge planning process, to secure appropriate and available community services. 
  • Patients, or SDMs, family members and natural supports develop a community living transition plan, relapse prevention strategies and crisis plan prior to the discharge date.
  • The discharge plan focuses on areas such as wellness, personal aspirations, social supports, housing, finances, education, vocation/employment, leisure activities, daily routines and community reintegration. Education for families and natural supports is essential to ensure they receive assistance to rebuild personal, social, environmental and spiritual or religious connections.
  • A physician’s order is required for discharge.
  • Social workers are responsible for coordinating the discharge plan.

The Government of Ontario’s recently introduced Bill 7, More Beds for Better Care Act.  The purpose of this legislation is to give public hospitals the authority to move patients who have been designated as Alternate Level of Care because they no longer require care within a hospital, to a long-term care home (LTCH) on a temporary basis while awaiting a LTCH of their choice, to free up beds in hospital in order to care for other patients who are waiting for treatment.

As a public hospital, Ontario Shores is required to comply with Bill 7.  If this legislation applies to you or your loved one, the clinical team will work collaboratively with you to support you through the discharge process.  Please connect with your clinical team if you have any questions. 

Frequently Asked Questions Related to Admission and Discharge

Rings, watches, jewelry and other valuables are best left at home or sent home with your family. If this is not possible, you can deposit these items in the Ontario Shores vault located in the Business Office. Ontario Shores is responsible for items deposited in the vault. There is limited storage in your bedroom, but please be aware that items kept in your room are your responsibility.

A physician’s order is required for your discharge and your social worker is responsible for coordinating your discharge plan. Your discharge plan focuses on areas such as wellness, personal aspirations, social support, housing, finances, education, employment, leisure activities, daily routines and community reintegration. Outpatient services may be offered if you have been discharged from inpatient status at Ontario Shores.

You have access to a shared telephone on your unit and payphones are located throughout the hospital. Long distance calling cards are available for purchase.

You are welcome to use computers provided in a designated patient area, but signed consent from a member of your treatment team is required before you can sign on.

You may deposit and withdraw your money from the Ontario Shores Business Office. The Business Office is open Monday to Friday from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 3:00 p.m. and is closed weekends and statutory holidays. There is an ATM available where you may also withdraw funds. If you are not able to leave your unit, you may give a member of your treatment team permission to withdraw funds for you.

Ontario Shores supports the development of healthy peer relationships. However, please keep in mind your main focus is your recovery and romantic relationships could interfere with your treatment.

Meals are provided on each unit three times a day plus snacks. Special diets suited to personal, health, cultural or religious preferences are available. You are also welcome to purchase meals or snacks from our two cafeterias.

Private rooms are available on some of the units, but you may have to share a room while receiving treatment at Ontario Shores. We ask that roommates cooperate and respect each other.

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