Updates related to Coronavirus

Information for Visitors

Mask iconAttention:
Everyone is required to wear a procedure masks while inside the hospital. Thank you for your cooperation.
Updated Visitor Protocols
Ontario Shores is pleased to welcome back visitors.  As we continue to work to provide the safest environment possible, we are implementing a number of safety and infection control practices to keep visitors, patients and staff safe.

Screening Practices

Entry to the building is limited to Building 5 (Main Entrance - green) from 6:00 a.m. to 11:00 p.m.. All other entrances are closed to staff and visitors.

Those entering the building will participate in a mandatory screening process that will ask a series of questions (public screening, staff screening) related to symptoms, travel and contacts. Everyone entering the building will be required to have their temperature checked, and will be provided with a protective face mask.

Thank you for your understanding as we continue to deliver compassionate care while protecting the health and safety of everyone at Ontario Shores and our community.

Screening Setup at Building 5 Entrance
Screening Setup

2019-Novel Coronavirus (COVID-19)
Frequently Asked Questions

We are maintaining a list of frequently asked questions here about 2019-Novel Coronavirus (COVID-19).

Patient Care Packages

At this stage, we are grateful to be able to accept Care Packages on behalf of our patients. See details.

Food Collection Drive

Already dealing with precarious housing and food insecurity, the recent COVID-19 pandemic has made it more challenging for many outpatients at Ontario Shores to access the most basic of necessities. Food donation details »

Personal Protective Equipment Needed

We are accepting donations of gloves, ear-loop masks, and hand sanitizer Monday through Friday, 8:00 a.m. to 4:00 p.m. at our loading dock. PPE donation details »

Information for Patients and Families

Off-Unit Access

Similar to other mental health facilities across the province, patients can not utilize off-unit privileges of any kind at this time.  We have developed an enhanced weekly calendar of on-unit activities which will provide a variety of recreational opportunities for patients during the pandemic.  Patients will also have the opportunity to access courtyards for designated outdoor breaks.

Family Services
In order to comply with Public Health directives, The Family Resource Centre (FRC) will be temporarily closed until further notice, and related FRC programs temporarily suspended until further notice.  

Volunteer activity is suspended for the forseeable future.

Online Patient Portal
HealthCheck is our online patient portal which allows patients and caregivers to access lab results, check appointment dates, update personal information and message clinicians. It is a safe option when everyone is being asked to limit pubic outings and ensure social distancing.
Learn more about HealthCheck »

Patient E-transfers
We are working with our patients who wish to receive funds via email money transfers from family and friends.

To send money to patient in our care, please email etransfers@ontarioshores.ca to note your intent to transfer funds to a patient’s client trust account. The email should include patient name, unit (if known), amount of transfer and password for accepting the transfer.

E-transfers can then be sent to etransfers@ontarioshores.ca through your respective financial institution.


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NEW: Health Care Worker Assist Clinic

Health Care Worker Assist Clinic

A new virtual-care clinic for health care workers experiencing feelings of depression or anxiety related to working during the COVID-19 pandemic. 
Read the news story »
Visit the clinic webpage »

Messages for our Staff from Karim Mamdani, President and CEO

August 31, 2020: Latest video message from Karim Mamdani, President and CEO

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