Updates related to Coronavirus

2019-Novel Coronavirus (COVID-19)
Frequently Asked Questions

We are maintaining a list of frequently asked questions here about 2019-Novel Coronavirus (COVID-19).

Personal Protective Equipment Needed

We are accepting donations of gloves, ear-loop masks, and hand sanitizer Monday through Friday, 8:00 a.m. to 4:00 p.m. at our loading dock. Donation details »

Information for Visitors

The Ministry of Health and Ontario’s Chief Medical Officer of Health have issued new directives to all hospitals about who is defined as an essential visitor. Effective immediately, the following criteria is in place for allowing visitors at Ontario Shores:

  • Visitor for a patient who is dying or very ill
  • Parent/guardian of an ill child or youth with a maximum of 1 visitor per patient per day.

We ask visitors to call in to the patient care unit before visiting.

All other visitors are encouraged to connect with patients by phone or other technologies as available.

Screening Practices

Entry to the building is limited to Building 5 and Building 2. The Building 1 (East) entrance and the dock entrance is closed to staff and visitors.

Entrance hours are as follows:
Building 5: 6:00 a.m. to 9:00 p.m. daily
Building 2: 24 hours a day

For those entering at either Building 2 or Building 5, you will be required to participate in a mandatory screening process that will ask a series of questions about possible symptoms, travel history and contact with individuals with symptoms and/or travel history. You may be required to have your temperature checked.

These practices are in place to support the health and safety of all those at Ontario Shores.

Thank you for your understanding as we continue to deliver compassionate care while protecting the health and safety of everyone at Ontario Shores and our community.

Information for Patients and Families

Off-Unit Access

Similar to other mental health facilities across the province, effective March 24, patients can no longer utilize off-unit privileges of any kind.  We have developed an enhanced weekly calendar of on-unit activities which will provide a variety of recreational opportunities for patients during the pandemic.  Patients will also have the opportunity to access courtyards for designated outdoor breaks.

Family Services
In order to comply with Public Health directives, the following additional measures have been implemented to protect everyone at Ontario Shores. Please note:

  1. The Family Resource Centre (FRC) will be temporarily closed until further notice. 
  2. FRC programs are temporarily suspended until further notice.
  3. Volunteer activity is suspended for the foreseeable future.

Online Patient Portal
HealthCheck is our online patient portal which allows patients and caregivers to access lab results, check appointment dates, update personal information and message clinicians. It is a safe option when everyone is being asked to limit pubic outings and ensure social distancing.
Learn more about HealthCheck »

Patient E-transfers
We are working with our patients who wish to receive funds via email money transfers from family and friends.

To send money to patient in our care, please email etransfers@ontarioshores.ca to note your intent to transfer funds to a patient’s client trust account. The email should include patient name, unit (if known), amount of transfer and password for accepting the transfer.

E-transfers can then be sent to etransfers@ontarioshores.ca through your respective financial institution.


Messages for our Staff from Karim Mamdani, President and CEO

April 3, 2020: Latest video message from Karim

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Mental Health Articles

by Christina Fuda, Mental Health First Aid Coordinator

Lessons from CBT on How We Look at the Pandemic
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