Updates related to Coronavirus

Information for Visitors

Mask iconAttention:
Everyone is required to wear a procedure masks while inside the hospital. Thank you for your cooperation.

Essential Visitors

As part of our ongoing commitment to safety as well as our responsibility to align with provincial health measures, we are currently only permitting essential visitors at Ontario Shores.

As essential visitor is defined as a:
• visitor for a patient who is dying or quite ill
• parent/guardian of an ill child or youth with a maximum of one visitor per patient per day

All visits must be prescheduled and approved by the Administrative Director. We ask visitors to call in to the patient care unit before visiting.

Visitors will be actively screened upon entry to the hospital.

All other visitors are encouraged to connect with patients by phone or other technologies as available.

Thank you for your assistance for your assistance and understanding.


Updated Visitor Protocols
Ontario Shores is pleased to welcome back visitors.  As we continue to work to provide the safest environment possible, we are implementing a number of safety and infection control practices to keep visitors, patients and staff safe.

Screening Practices

Entry to the building is limited to:
- Building 5 (Main Entrance - green) from 6:00 a.m. to 11:00 p.m.
- Building 2 (Admitting Entrance - yellow) from 6:00 a.m. to 7:30 p.m.

Those entering the building will participate in a mandatory screening process that will ask a series of questions (public screening, staff screening) related to symptoms, travel and contacts. Everyone entering the building will be required to have their temperature checked, and will be provided with a protective face mask.

Thank you for your understanding as we continue to deliver compassionate care while protecting the health and safety of everyone at Ontario Shores and our community.

Staff are encouraged to complete online screening before entering the building.

Screening Setup at Building 5 Entrance
Screening Setup

2019-Novel Coronavirus (COVID-19)
Frequently Asked Questions

We are maintaining a list of frequently asked questions here about 2019-Novel Coronavirus (COVID-19).

Patient Care Packages

At this stage, we are grateful to be able to accept Care Packages on behalf of our patients. See details.

Personal Protective Equipment Needed

We are accepting donations of gloves, ear-loop masks, and hand sanitizer Monday through Friday, 8:00 a.m. to 4:00 p.m. at our loading dock. PPE donation details »

Information for Patients and Families

Family Services
In order to comply with Public Health directives, The Family Resource Centre (FRC) will be temporarily closed until further notice, and related FRC programs temporarily suspended until further notice.  

Online Patient Portal - My Health, My Way
My Health, My Way is our online patient portal which allows patients and caregivers to access lab results, check appointment dates, update personal information and message clinicians. It is a safe option when everyone is being asked to limit pubic outings and ensure social distancing.
Learn more about My Health, My Way »

Patient E-transfers
We are working with our patients who wish to receive funds via email money transfers from family and friends.

To send money to patient in our care, please email etransfers@ontarioshores.ca to note your intent to transfer funds to a patient’s client trust account. The email should include patient name, unit (if known), amount of transfer and password for accepting the transfer.

E-transfers can then be sent to etransfers@ontarioshores.ca through your respective financial institution.


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NEW: Health Care Worker Assist Clinic

Health Care Worker Assist Clinic

A new virtual-care clinic for health care workers experiencing feelings of depression or anxiety related to working during the COVID-19 pandemic. 
Read the news story »
Visit the clinic webpage »

Messages for our Staff from Karim Mamdani, President and CEO

August 31, 2020: Latest video message from Karim Mamdani, President and CEO

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