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Family and Caregiver FAQs

Visiting hours are generally daily from 9:00 a.m. to 9:00 p.m. however these hours may not apply to all units and patients, so it is always best to make an appointment to visit your loved one. Please check with a member of your loved one’s treatment team about what you can bring with you when visiting. (See visiting hours by area).

If you require information regarding the care of your loved one, he/she must provide consent. It is a good idea to arrange appointments when you would like to speak with a physician, social worker or other treatment team member who is involved in the care of your loved one.

Patients at Ontario Shores have access to a telephone on their unit. Pay phones are also available throughout the hospital. Computers are also available, but patients must have signed consent from a member of their treatment team before signing on.

Patients and families are encouraged to take an active role in their experience at the hospital. Patients and families can speak with the treatment team throughout the recovery process.

Ontario Shores offers a Patient Advisory and Recovery Committee and Family Council that provides education and support for patients and loved ones affected by mental illness.

Patient and Family Advisors at Ontario Shores work in partnership with the hospital to create a truly patient and family-centred care environment and experience.

Ontario Shores Foundation for Mental Health raises funds to support the hospital and its partners who provide services and support to Ontario Shores’ patients and their families. Donations of any size are used to support the advancement of mental health care through innovative programs, teaching, research, and reducing the stigma that keeps people from seeking help.

Volunteer Services at Ontario Shores provides a range of opportunities for individuals interested in sharing their time with others who benefit from compassion and understanding to assist in their journey to recovery.

Ontario Shores Library

Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m.
Telephone: 905.430.4015
Fax: 905.430.4014
More about the Library »

Family Resource Centre

Monday, Tuesday, Wednesday, Friday, 8:00 a.m. to 4:30 p.m. (closed 12:00 p.m. - 1:00 p.m.)
Thursday: 9:00 a.m. - 8:00 p.m. (closed 12:00 p.m. - 1:00 p.m.)
Telephone: 905.430.4055 ext. 6970
More about the Family Resource Centre »

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