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Human Rights, Diversity and Cultural Resources

Group of staff wearing pink shirts for anti-bullying day

Human Rights Statement

Ontario Shores Centre for Mental Health Sciences embraces diversity and strives to create an environment that protects the human rights of all individuals.

We endeavour to create an environment that promotes inclusiveness, equal opportunity and equity of access. We do so through our commitment to the principles of recovery, acceptance, inclusion, independence, dignity, and integration, and apply these principles when we engage with employees, patients, families, visitors and affiliates (volunteers, contractors, students, medical interns, and residents).

Cultural Resources

As outlined in our Corporate Action Plan, Ontario Shores is committed to embracing cultural diversity and enhancing cultural competence as an organization.

How Ontario Shores is Supporting Culturally Competent Care

Cultural competence is defined as the capacity to provide appropriate care for diverse patients, overcoming sociocultural differences and other systemic challenges to reduce inequities (Betancourt, Green, Carrillo, & Park, 2005). Cultural competence is a “set of congruent behaviours, attitudes, and policies that come together in a system, agency, or among professionals and enables that system, agency, or professionals to work effectively in cross-cultural situations” (Cross, Bazron, Dennis, and Isaacs, 1989, p. 4).

Some themes associated with this definition are listed, but not limited to;

  • Health Equity for All
  • Cross-Cultural Communication
  • Collaborative Patient Care
  • Understanding Values
  • Reducing Health Disparities
  • Respecting Cultural Differences
  • Celebrating Uniqueness
  • Encouraging Personal Stories

Cultural Services Available to Patients and Families

  • Spiritual and Religious Care Services (Multifaith Room, Chaplain Services, and more)
  • Interpretation Services in more than 200 languages
  • Access to Translated Materials 
  • Multicultural Celebrations

Translated Materials

The following resources have translated alternatives:

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