COVID-19:  Screening, updates and safety protocols: 

Updates related to COVID-19

Online Screening

Ontario Shores has an online screening tool that is available for staff, patients, volunteers, visitors, and contractors to use prior to their arrival to Ontario Shores. Everyone who enters the hospital is required to go through the entrance screening process. You are encouraged to fill out the online screening tool within 2 hours of your arrival to Ontario Shores. To access the online screening tool, visit: 



mask icon

Everyone is required to wear a procedure mask while inside the hospital. Thank you for your cooperation.



All visitors are required to be fully vaccinated to visit their loved ones. This means all visitors are required to show proof at screening that they are fully vaccinated (two weeks post their second dose).

The only exceptions that will be made are for those who are under 12 years of age, outpatients or their accompanying support persons, and essential visitors. If individuals would like to appeal this policy on the grounds of a medical or human rights exemption they are to contact the Patient Relations Team.


Effective Thursday, January 13, we are pausing general visitation for all of our patients.  All units will be permitted essential visitors only.   Essential visitors* are permitted in alignment to the criteria below. 

COVID-19 restrictions can change quickly on each unit.  Please call the unit prior to your visit to ensure your visit can proceed as scheduled. 

All visitors will be required to adhere to the following:

  • Book an appointment with the unit in advance of your arrival.  Only visitors with a scheduled appointment will be permitted to visit their loved one.
  • Healthy and have no symptoms of COVID-19
  • Visitors must attest that they have not been in contact with someone who is self-isolating or symptomatic or visited a setting in outbreak
  • Participate in the screening process at the hospital entrance prior to proceeding to the unit
  • Wear a procedure mask provided by Ontario Shores at all times when inside the building.  Patients will be required to wear a mask throughout the visit
  • Participate in hand hygiene, respiratory etiquette and maintain a physical distance of 2 metres at all times
  • The visit must take place in the designated on unit visitor room or the unit courtyard
  • Respect time frame established for the visit and follow safety and infection control instructions provided by staff
  • Sign in and sign out at the unit
  • Food items for one time consumption can be brought in for the patient but can only be consumed in the dining area, not during the visit 

If these conditions are not followed, staff may ask you to discontinue your visit.

If you would like to book a visit with your loved one, please contact the unit directly.

For more information, please review the Safety Information Package:

Thank you for your assistance in keeping Ontario Shores a safe place to visit and receive care.

*Essential Visitors
As essential visitor is defined as a:

  • visitor for a patient who is dying or quite ill
  • 1 designated parent/guardian of an ill child or youth in the Adolescent Eating Disorders Unit or Adolescent Inpatient Unit, with a maximum of one visitor per patient per day

Screening Practices

Entry to the building is limited to:
- Building 5 (Main Entrance - green) from 6:00 a.m. to 11:00 p.m.
- Building 2 (Admitting Entrance - yellow) from 6:00 a.m. to 7:30 p.m.

Those entering the building will participate in a mandatory screening process that will ask a series of questions related to symptoms, travel and contacts. Everyone entering the building will be provided with a protective face mask. Staff are encouraged to complete online screening before entering the building.

Thank you for your understanding as we continue to deliver compassionate care while protecting the health and safety of everyone at Ontario Shores and our community.

Screening Setup at Building 5 Entrance

Sceening Setup in the main lobby


Information for Patients and Families

Online Patient Portal - My Health, My Way
My Health, My Way is our online patient portal which allows patients and caregivers to access lab results, check appointment dates, update personal information and message clinicians. It is a safe option when everyone is being asked to limit pubic outings and ensure social distancing.
Learn more about My Health, My Way »

Patient E-transfers
We are working with our patients who wish to receive funds via email money transfers from family and friends.

To send money to patient in our care, please email @email to note your intent to transfer funds to a patient’s client trust account. The email should include patient name, unit (if known), amount of transfer and password for accepting the transfer.

E-transfers can then be sent to @email through your respective financial institution.


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