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Outpatient Care

What to expect if you've been offered outpatient services

If you are visiting this page you are likely taking an important first step, and considering, or are waiting for outpatient services at Ontario Shores. Perhaps you've been referred and are unsure what to expect at your first appointment. We hope we can answer some of your questions and aleviate some of your concerns.

Video: What to Expect on your first Outpatient Visit

Waitlist Notifications
Patients will be notified once they have been referred and placed on the waitlist. Throughout their time on the list, they will receive periodic reminders and have access to helpful resources.

Appointment Reminders
When scheduling appointments, patients have the option of receiving appointment reminders via email or text message at various intervals based on the service or program.

Missed Appointment Protocol
It is important that patients keep their scheduled appointments. During orientation or the initial appointment, the guidelines for missed appointments will be clarified. We recommend that patients become acquainted with these policies in order to avoid any unwelcome disruptions in care.

What to Expect from Treatment

You will work in partnership with your care team to design a treatment plan based on your personal recovery goals. Every person's experience will look different, however depending on the condition being treated there may be some commonalities - such as the therapies used and steps taken. 

Learn MorE about Treatment

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Supporting your Wellness Goals

Mental Illness can make it difficult for individuals to manage other aspects of their health and wellbeing. For example, they may also struggle with personal care, nutrition, or fitness,  At Ontario Shores patients work with their care team to define and support their overall wellness goals.

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Complete Listing of All Outpatient Clinics

Adolescent Services

Adolescent Outpatient Services For ages 12-18.
Provides 12-15 weeks of outpatient assessment and treatment for young people for mood and anxiety syndromes.

Adolescent Day Treatment For ages 14-18.
Provides mental health and education support within a local highschool to assist adolescents 14-18 years of age with transition into a community setting.

Prompt Care Clinic For ages 12+
Located within the Whitby Shores SmartCentres Plaza this clinic serves individuals who require prompt psychiatric care but do not need to visit a hospital emergency room and are able to wait up to three working days for an appointment.

Adolescent Eating Disorder Day Treatment For ages 12-17
This 16-week eating disorders program serves 8 patients at a time. Patients commute daily, Monday to Friday, to Ontario Shores in Whitby for evidence-based treatment which may include individual, group and family therapy as well as participate in recreation and community reintegration programs.  

Adult Services   

Ontario Shores Structured Psychotherapy Program 
Publicly funded, short-term, Cognitive Behavioural Therapy (CBT) to adults experiencing depression, anxiety, and anxiety-related conditions.

First Responder Assist 
Prevention services, crisis support, and treatment in the form of individual and group therapy to meet the  psychological needs of all Public Safety Personnel/First Responders in the province. Virtual and in-person supports (through Wounded Warriors venue partners) are available.

Health Care Worker Assist 
Rapid access to services for health care workers who are experiencing increased feelings of depression and anxiety during the COVID-19 pandemic. 

Assertive Community Treatment Team (ACTT) 
Two Assertive Community Treatment Teams (ACTT), ACTT Durham and ACTT Haliburton, Kawartha and Peterborough Region (HKPR) provide treatment, recovery and support services to individuals with a serious mental illness and who require a high degree of support in their community.

Borderline Personality Self-Regulation Clinic  For ages 18+
Provides Dialectical Behaviour Therapy (DBT) services to adults who are diagnosed with Borderline Personality Disorder (BPD) and are having difficulty managing their symptoms.

Brain Stimulation Clinic (ECT/rTMS)
This clinic offers Electroconvulsive Therapy (ECT) and repetitive Transcranial Magnetic Stimulation (rTMS) to patients affiliated with Ontario Shores.

Dual Diagnosis Outreach Service For ages 16+
For individuals who have both an intellectual disability and a serious mental illness and/or associated challenging behaviours.

Forensic Outpatient Services
Provides community-based treatment and rehabilitation for patients who have been discharged from Ontario Shores, but remain under the jurisdiction of the Ontario Review Board (ORB). Offered at Ontario Shores main site, and York Region Community Clinic.

LOVE YOU by Shoppers Drug Mart Women's Clinic
Provides short term, focused consultation and treatment to women with perinatal mood disorders and other reproductive issues that affect a woman's mental health.

Outpatient Complex Anxiety and Mood Disorder and Consultation Service For ages 25-65
For adults with a mood or anxiety disorder. The service provides assessment and medical stabilization followed by flexible and individualized ongoing support through therapy, counseling and symptom management. 

Outpatient Complex General Psychiatry and Consultation Service For ages 18-65
For adults who have serious or complex mental illness, where other treatments have been unsuccessful, illness has persisted and the individual demonstrates impaired functional ability. Offered at Durham Community ClinicKawartha Lakes Community Clinic and York Region Community Clinic. 

Outpatient Complex Psychosis and Consultation Service For ages 18-65
For adults who are diagnosed with a psychotic disorder and the illness persists greater than 6 months and the individual demonstrates impaired functional ability.

Prompt Care Clinic For ages 12+
This clinic provides service to individuals who require prompt psychiatric care but do not need to visit a hospital emergency room and are able to wait up to three working days for an appointment. Offered out of the Durham Community Clinic at Whitby Shores Plaza. 

Traumatic Stress Clinic For ages 18+
Provides specialized assessment, therapy and medication support, for individuals who have experienced or witnessed trauma and are experiencing lasting symptoms. Includes approximately 18 weekly or bi-weekly sessions.

Seniors Services

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